Get your building and business back open
If a burst pipe, sprinkler line, sewer backup or fire has hit your building and tenants, customers or residents are waiting on answers, call us and a real person answers 24/7 and sends a crew.
Commercial water and fire damage restoration is the drying, cleaning and rebuilding of a business or multi-unit property after a loss, planned to keep downtime short for owners and tenants. When you call Kodiak Restoration in Chicago, a real person answers 24/7 and we send a crew to stabilize the property, document the damage, work with your adjuster and rebuild.
- A real person answers 24/7
- Photos and moisture readings for your claim
- One team from dry-out to rebuild
- [LICENSED AND INSURED: CONFIRM]
When should you call us?
- A pipe, sprinkler line or water heater broke in an office, store or restaurant
- Water from one condo unit spread to units or common areas below
- A sewer backup reached a basement, storage room or garage
- Fire or smoke damaged a commercial kitchen or retail space
- Mold showed up after a past leak in a building you manage
- Storm damage left windows, doors or a storefront open
What can you do right now?
- Call 911 for fire, a gas smell or anyone hurt, and get people out of unsafe areas.
- Shut off the water at the main valve if a pipe or sprinkler line is leaking and you can do it safely.
- Keep tenants, staff and customers out of wet areas where the power may still be on.
- Photograph the damage and notify your insurer and your building manager or condo association.
- Keep receipts for emergency costs and any extra costs to keep operating.
If anyone is hurt, you smell gas or there is fire, call 911 first.
Here is what we do, step by step
Answer and dispatch
A real person answers 24/7 and sends a crew to the property.
Stabilize the property
We stop the damage from spreading by removing water, boarding up openings and setting containment where needed.
Document every unit
We document the damage with photos and moisture readings, unit by unit and space by space, for owners, managers, associations and adjusters.
Plan around operations
We schedule drying, cleanup and repairs around your hours, tenants and residents wherever the work allows.
Estimate and coordinate
We write estimates in the estimating software insurance companies use, work with each adjuster involved and send updates to the contacts you name.
Rebuild and reopen
The same team rebuilds the space so you can reopen and return units to use.
How does insurance usually handle this?
Commercial property insurance and business owners policies typically cover direct damage from causes like fire, smoke and certain water losses, and business income coverage can replace lost net income while a covered loss shuts you down. Extra expense coverage can pay costs you take on to avoid or shorten a shutdown, while flood usually needs a separate policy. Check your own policy and talk to your agent or adjuster about what applies.
This is general information, not insurance advice. We are glad to walk you through what we see and what to ask your insurer.
How claims work with usTalk to a person now
We answer 24/7. Tell us what happened and we will tell you what happens next.
Call [TRACKING NUMBER]Questions about commercial restoration
Can you work while my business stays open?
Often part of it can stay open. We plan drying, cleanup and repairs around your hours and use containment to keep work areas separate from staff and customers where the space allows. The plan depends on the damage and the layout.
What is business interruption insurance?
Business interruption, also called business income coverage, pays for lost net income when you have to suspend operations because of a covered loss, according to Triple-I. It is generally triggered only by direct damage from a covered cause. Extra expense coverage can pay for costs like operating out of a temporary location.
Who pays when water from one condo unit damages others?
It depends on the association's rules and the policies involved. Triple-I explains that a condo master policy covers the building's structure and common areas, while each owner's policy covers personal belongings and, in many buildings, items inside the unit like cabinets, fixtures and plumbing. We document each affected unit separately so every adjuster has what they need.
How is mold handled in a commercial building?
The EPA's guide for schools and commercial buildings sorts mold jobs by size: small (under 10 square feet), medium (10 to 100 square feet) and large (over 100 square feet), and recommends full containment for areas over 100 square feet. It also says the plan has to fix the water or moisture problem, or the mold may come back. We size containment to the area involved.
Should we line up a restoration company before something happens?
Triple-I's small business disaster planning guidance suggests getting an advance commitment from at least one contractor to respond to your needs. Save our number with your building's emergency contacts so the first call goes to a real person, 24/7.
What kinds of commercial properties do you work on?
We work on offices, retail stores, restaurants, condo high-rises, apartment and courtyard buildings, rental two-flats and other commercial spaces across Chicago. The process is the same: stabilize, document, dry, clean and rebuild, with one team and regular updates.
Sources
- Property Insurance, Insuring Your Business: Small Business Owners' Guide to Insurance (Triple-I)
- What does a business owners policy (BOP) cover? (Triple-I)
- Steps for developing a small business disaster recovery plan (Triple-I)
- Insuring a co-op or condo (Triple-I)
- Mold Remediation in Schools and Commercial Buildings (US EPA)
- What to Do to Protect Yourself From Electrical Hazards (CDC)
- Checking Your Home After A Fire (American Red Cross)
- Settling insurance claims after a disaster (Triple-I)